summary: if you're not receiving emails from edgeful, it's usually a subscription or notification preference issue — here's how to check and fix it.
quick answers to common email delivery questions
why am I not getting emails from edgeful?
usually one of three things: (1) no emails were sent during that period — edgeful newsletters like stay sharp go out when there's something worth sending, not on a fixed schedule; (2) your email got unsubscribed, often after accidentally clicking an unsubscribe link or your email provider flagging something; or (3) the email landed in your spam or promotions folder. check those first.
I requested a password reset and the email isn't arriving
password reset emails usually arrive within a few minutes. if it's not in your inbox, check your spam and promotions folders — many email providers filter reset emails automatically. if it's still missing after 10 minutes, reach out via the in-app chat with the email you signed up with and we'll help you get back in.
how do I keep edgeful emails out of spam?
add edgeful's sender address to your contacts the first time you see an email from us, and mark any edgeful email that landed in spam as "not spam" — this trains your provider to deliver future emails to your inbox. gmail users: check the "promotions" tab too, not just spam.
what emails should I be getting from edgeful?
three types: stay sharp newsletter (market insight and report breakdowns), algo and account alerts (broker disconnects, failed payments, algo state changes), and course or onboarding emails. all three can be toggled individually in your notification preferences.
I accidentally unsubscribed — how do I get back on the list?
go to edgeful.com/blog and enter your email in the subscribe field. that re-adds you to the edgeful email list. if you're still not receiving anything after that, reach out via in-app chat with your registered email and we'll manually re-subscribe you on our end.
why you're not getting emails
this is one of the most common questions we get — "I'm subscribed but I'm not seeing any emails from edgeful."
there are really only two reasons this happens:
1) no emails were sent during that period. edgeful newsletters like stay sharp aren't on a fixed weekly or monthly schedule. they go out when there's something worth sending. so if you haven't received one in a while — it's possible none were sent.
2) your email got unsubscribed. this can happen if you accidentally clicked an unsubscribe link, or if your email provider flagged something. when you're unsubscribed, it blocks everything — newsletters, disconnect alerts, course emails, all of it.
how to resubscribe to edgeful emails:
you can get added back to the edgeful email list by going to the blog page and entering your email.
still not getting emails
if you've checked everything above and emails still aren't coming through — reach out to support using the blue chat icon in the bottom right of your edgeful dashboard. include the email address you signed up with, and we'll verify your subscription status on our end and manually re-subscribe you if needed.
also worth checking your spam or promotions folder — sometimes email providers filter things automatically, even if you're subscribed.
quick recap
→ no email doesn't always mean something's wrong — edgeful newsletters aren't on a fixed schedule
→ check your subscription status in settings → notification preferences
→ make sure individual notification types (newsletters, alerts, courses) are toggled on
→ check your spam/promotions folder
→ if nothing works, reach out via in-app chat with your registered email