summary: if you're not receiving emails from edgeful, it's usually a subscription or delivery issue — here's how to check and fix it, plus how email preferences actually work (they're managed manually by our team right now).
quick answers to common email delivery questions
why am I not getting emails from edgeful?
usually one of three things: (1) no emails were sent during that period — edgeful newsletters like stay sharp go out when there's something worth sending, not on a fixed schedule; (2) your email got unsubscribed, often after accidentally clicking an unsubscribe link or your email provider flagging something; or (3) the email landed in your spam or promotions folder. check those first.
I requested a password reset and the email isn't arriving
password reset emails usually arrive within a few minutes. if it's not in your inbox, check your spam and promotions folders — many email providers filter reset emails automatically. if it's still missing after 10 minutes, reach out via the in-app chat with the email you signed up with and we'll help you get back in.
how do I keep edgeful emails out of spam?
add edgeful's sender address to your contacts the first time you see an email from us, and mark any edgeful email that landed in spam as "not spam" — this trains your provider to deliver future emails to your inbox. gmail users: check the "promotions" tab too, not just spam.
what emails should I be getting from edgeful?
three types: stay sharp newsletter (market insight and report breakdowns), algo and account alerts (broker disconnects, failed payments, algo state changes), and course or onboarding emails. right now email preferences are managed manually by our team — there's no self-serve per-type toggle. if you want to change what you receive, message us through the in-app chat and we'll adjust it on our end.
can I stop just the onboarding emails and keep the newsletter?
not on your own right now. email preferences are handled manually by our team, and the unsubscribe link removes you from all edgeful emails — not a single type. so if you're a returning member who doesn't need the new-customer onboarding series again, don't hit unsubscribe — message us through the in-app chat instead, and we'll take you off that sequence while leaving the rest of your emails on.
I accidentally unsubscribed — how do I get back on the list?
go to edgeful.com/blog and enter your email in the subscribe field. that re-adds you to the edgeful email list. if you're still not receiving anything after that, reach out via in-app chat with your registered email and we'll manually re-subscribe you on our end.
why you're not getting emails
this is one of the most common questions we get — "I'm subscribed but I'm not seeing any emails from edgeful."
there are really only two reasons this happens:
1) no emails were sent during that period. edgeful newsletters like stay sharp aren't on a fixed weekly or monthly schedule. they go out when there's something worth sending. so if you haven't received one in a while — it's possible none were sent.
2) your email got unsubscribed. this can happen if you accidentally clicked an unsubscribe link, or if your email provider flagged something. when you're unsubscribed, it blocks everything — newsletters, disconnect alerts, course emails, all of it.
how to resubscribe to edgeful emails:
you can get added back to the edgeful email list by going to the blog page and entering your email.
still not getting emails
if you've checked everything above and emails still aren't coming through — reach out to support using the blue chat icon in the bottom right of your edgeful dashboard. include the email address you signed up with, and we'll verify your subscription status on our end and manually re-subscribe you if needed.
also worth checking your spam or promotions folder — sometimes email providers filter things automatically, even if you're subscribed.
quick recap
→ no email doesn't always mean something's wrong — edgeful newsletters aren't on a fixed schedule
→ email preferences are managed manually by the team — message us to change what you receive
→ unsubscribing removes you from all edgeful emails, not just one type
→ check your spam/promotions folder
→ if nothing works, reach out via in-app chat with your registered email
the free 5-day futures course and other onboarding emails
edgeful's free email courses — the 5-day futures course and the ultimate reversal setup course — are delivered as an email series, one lesson at a time over several days, not as a single video or a bundle you get all at once.
if you signed up and the first lesson hasn't arrived:
check your spam and promotions folders first — course emails get filtered more than most
give it a few minutes; the first lesson isn't always instant
make sure you used the same email you signed up with
if it's still not there, message the support team through the in-app chat with the email you used and we'll make sure you're opted into the sequence. the lessons are spaced out on purpose — we can't send all of them at once, but we can confirm you're on the flow so they start landing.