summary: the most common account access issues on edgeful — duplicate accounts from Google vs email sign-in, "I paid but my account doesn't exist," CAPTCHA blocking public pages, and broken TradingView onboarding links — with the fix for each.
most account access issues on edgeful come down to one of four patterns. below is each one with the cause and the fix, plus where to go if you're still stuck.
duplicate accounts — Google sign-in vs email/password
the most common one: you signed up with email/password on one visit, then later clicked "continue with Google" (or vice versa) and ended up with two separate accounts on the same email address.
from edgeful's side, these are genuinely two different accounts — one authenticated through Google, one through email/password — even though the email matches. your subscription, payment history, and settings live on whichever account you used to pay.
how to spot it:
your reports and WIP look empty or default after you sign in
your subscription / billing page shows "no active plan" even though you've paid
indicator access or Discord role doesn't match what you expect
the fix: sign out of edgeful, then sign back in using the other method on the same email. if you originally signed up with Google, try email/password (use the "forgot password" flow to set one). if you originally signed up with email, try the "continue with Google" button.
if you can't tell which account is the paid one, open a support ticket from the chat widget with the email on your account. we'll identify the paid account and merge them from our side.
"I paid but my account doesn't exist"
you completed checkout, got a receipt, and now either the login page says your account doesn't exist or your newly-created account has no access.
almost always one of two things:
the email on your payment doesn't match the email on your account. checkout and account creation happen in different steps — if you typed a different email in one of them (or let autofill handle it), your subscription is on a different address than the one you're logging into
the account creation step didn't complete. the payment went through, but the onboarding form that actually creates the account wasn't submitted — usually because a tab closed, the browser crashed, or a redirect got blocked
the fix: open a support ticket with your payment receipt (or the charge details — date, last 4 of card, amount) and the email you want your account on. we'll match the payment to the account and get you in.
don't pay again — that creates a second subscription and makes cleanup harder. come to support first.
TradingView onboarding link isn't working
as part of getting set up on edgeful, you receive a link to add the edgeful TradingView indicators to your TradingView account. occasionally that link doesn't resolve cleanly — most often because you're not logged into TradingView in the same browser session that opens the link.
the fix:
in the same browser, log into TradingView first at tradingview.com
come back to the edgeful onboarding link and click it again
if it still doesn't work, clear your TradingView cookies or try another browser, then retry
if you've already finished onboarding but the indicators don't appear in TradingView, see setting up TradingView for edgeful algos for the end-to-end walkthrough.
if you're still stuck
if none of the above apply, open a support ticket from the chat widget inside edgeful. include:
the email address on your account
what you tried and what happened (a screenshot helps)
any error message you saw
if you can't reach the chat widget because you can't log in, reply to any recent edgeful email — it routes to the same support queue.