summary: the most common account access issues on edgeful — duplicate accounts from Google vs email sign-in, "I paid but my account doesn't exist," "I paid but got logged out and it's asking me to subscribe again," resetting your password, and broken TradingView onboarding links — with the fix for each.
most account access issues on edgeful come down to a handful of patterns. below is each one with the cause and the fix, plus where to go if you're still stuck.
duplicate accounts — Google sign-in vs email/password
the most common one: you signed up with email/password on one visit, then later clicked "continue with Google" (or vice versa) and ended up with two separate accounts on the same email address.
from edgeful's side, these are genuinely two different accounts — one authenticated through Google, one through email/password — even though the email matches. your subscription, payment history, and settings live on whichever account you used to pay.
how to spot it:
your reports and WIP look empty or default after you sign in
your subscription / billing page shows "no active plan" even though you've paid
indicator access or Discord role doesn't match what you expect
the fix: sign out of edgeful, then sign back in using the other method on the same email. if you originally signed up with Google, try email/password (use the "forgot password" flow to set one). if you originally signed up with email, try the "continue with Google" button.
if you can't tell which account is the paid one, open a support ticket from the chat widget with the email on your account. we'll identify the paid account and merge them from our side.
"I paid but my account doesn't exist"
you completed checkout, got a receipt, and now either the login page says your account doesn't exist or your newly-created account has no access.
almost always one of two things:
the email on your payment doesn't match the email on your account. checkout and account creation happen in different steps — if you typed a different email in one of them (or let autofill handle it), your subscription is on a different address than the one you're logging into
the account creation step didn't complete. the payment went through, but the onboarding form that actually creates the account wasn't submitted — usually because a tab closed, the browser crashed, or a redirect got blocked
the fix: open a support ticket with your payment receipt (or the charge details — date, last 4 of card, amount) and the email you want your account on. we'll match the payment to the account and get you in.
don't pay again — that creates a second subscription and makes cleanup harder. come to support first.
"I paid but I've been logged out and it's asking me to subscribe again"
you had access, then on a later visit you land on a screen asking you to pick a plan or pay — as if your subscription vanished. before anything else: don't subscribe again. paying a second time creates a duplicate subscription and makes it harder to sort out. in almost every case your paid access is fine and you're just looking at it from the wrong place.
work through these in order:
check which account you're actually signed into. this is the same duplicate-account trap as above — if you paid with Google sign-in but this session logged you in with email/password (or the reverse), you're looking at the empty account. sign out, then sign back in with the method you used when you paid, on the same email.
confirm your plan on the right account. once you're signed in with the correct method, go to manage account → membership. if your active plan shows there, you're subscribed — the "please subscribe" screen was just the app loading before your session fully restored. refresh the page.
hard-refresh or re-log if it's a stale session. a logged-out state can be an expired session rather than a lost subscription. log fully out, clear the tab, and log back in. that re-syncs your subscription status.
if you've done all three and manage account → membership on the account you paid with still shows no active plan even though you have a receipt, that's not something to fix by re-paying — open a support ticket from the chat widget with your payment receipt (or the charge date, amount, and last 4 of the card) and the email on the account. we'll trace the payment, confirm it's active, and get your access restored.
resetting your password — where the reset link is
if you can't get in because of your password, here's the exact flow and where to find the reset link.
go to edgeful.com and click log in in the top right.
on the login screen, click forgot password — it sits just below the password field.
enter the email you signed up with and hit send.
a reset link arrives in your inbox within a few minutes. if it's not there, check your spam and promotions folders (see troubleshooting missing edgeful emails).
click the link, set a new password, and log back in.
already logged in and just want to change your password? do it under manage account → security instead — no email needed.
two things that trip people up:
you don't see a "forgot password" link at all. it should be directly under the password field on the email/password login form. if the screen is showing the "continue with Google" button, click into the email/password option first — the reset link only appears on the email login view. if it still won't show for you, open the chat widget (or reply to any recent edgeful email) and we'll send you a reset link directly.
you signed up with Google. Google accounts don't have an edgeful password to reset — resetting won't help. use the continue with Google button to log in. (if you'd rather use a password going forward, run the reset flow once to set one on your email address — see the duplicate-account note above so you don't split into two accounts.)
TradingView onboarding link isn't working
as part of getting set up on edgeful, you receive a link to add the edgeful TradingView indicators to your TradingView account. occasionally that link doesn't resolve cleanly — most often because you're not logged into TradingView in the same browser session that opens the link.
the fix:
in the same browser, log into TradingView first at tradingview.com
come back to the edgeful onboarding link and click it again
if it still doesn't work, clear your TradingView cookies or try another browser, then retry
if you've already finished onboarding but the indicators don't appear in TradingView, see setting up TradingView for edgeful algos for the end-to-end walkthrough.
if you're still stuck
if none of the above apply, open a support ticket from the chat widget inside edgeful. include:
the email address on your account
what you tried and what happened (a screenshot helps)
any error message you saw
if you can't reach the chat widget because you can't log in, reply to any recent edgeful email — it routes to the same support queue.